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The Flame Board!
Burned by GoldenWest Cycle...
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[QUOTE="bsmith, post: 666435, member: 23934"] Isn't that customer service? When I worked in Marketing we utilized what “we” called Cisco math to invent the numbers we needed to make the customers believe it would do what they wanted. Then any issues with our math would be a post sales issue and thus the problem of Customer Service :) From my perspective, their business is to make sales, thus they sent you a more expensive helmet, which they lost margins on if you would have kept it in the hopes of making you a satisfied customer! But that back fired with you sending it back (trying), and with them having already paid to ship it once are not willing to bend over backwards. They probably feel they have lost you as a customer if they take the helmet back or not, and thus are willing to upset you over it! Either way they loose, they are just trying to loose less, hoping your like most folks and will shrug your shoulders and move on! That would be why I pay more from the local guy who supports my economy :thumb: But sometimes I want to flame them to becuase I feel like a money tree! O, you want to the screws for that part, yaaa thats a bit extra :) [/QUOTE]
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The Flame Board!
Burned by GoldenWest Cycle...
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