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Car Dealership service centers
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[QUOTE="DPW, post: 145212, member: 17186"] Is it just me or do all service centers seem to suck(I hope I can use that word) ? I dropped my 96 tacoma at the dealership a week ago to have some work done on it. One day job, I was thinking great I'll have back in time for the weekend . They said they would call when it's ready. Big surprise no call from the dealer. I called them.... it's ready, well ok I'll come pick it up. I get there pay for it. They say they'll bring it out front for me, cool. I wait almost twenty minutes for it. I start walking back in to ask where the heck is my truck. My buddy yells at me "here it comes" , finally. They pull it up and luckily when they pulled up I was on the passenger side. Surprise big, big dent in the passenger side door. Not a parking lot ding, but it looked like I got t-boned by a another car. The lot boy hands me the keys and starts walking off. I was like hold on buddy what the heck is this. Mind you I always park my truck in the south forty and has no dings in it, until now. I've had it for five years bought it new, paid it off last year my pride and joy. Well he finds the manager after much discussing they agree to fix it, thanks buddy. They tell me they will call me Monday and take care of it, it's Thursday. Monday rolls around 3:30 no call, again big surprise. I call them, they say bring it down Tuesday and we will take care of it. Show up on the time we agreed on and drop it off, no rent a car or truck like I asked in sight. They tell me to wait in the waiting room and they'll come get me when the car shows up. 40 minutes later my ride shows up......a brand new Corolla, urggh . Fine the truck will be ready Friday, I can handle three days in the clown car, no offense meant to other corolla owners, but I'm about 6'3 and don't exactly fit in the car. We will call you Friday , the dealerships tells me. Big surprise again no call, I call them. They tell me the body shop said they just wanted to repair it, but the service manager told them "no you guys need to re-skin the door" because of the extent of the damage. Duh that's what we discussed Tuesday when I dropped off the truck, why is the shop just getting this info today. It is supposed to ready Monday now, we will see. I was thinking of asking for a truck on Monday if it's not going to ready again. A week is to long not to go riding. I just don't understand why the dealership never called my, especially the day it happened. Somebody knew they did it, the dent was that bad. Anyone know of a Toyota dealership in the DFW area that has gave them consistent good service ? Thanks for allowing me to vent, long winded I know. [/QUOTE]
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