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Car Dealership service centers
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[QUOTE="spanky250, post: 145507, member: 20897"] You hit the nail right square on the head. Flat rate is the scourge and downfall of my industry, as well. I have been in the HVAC industry for over 20 years, and I have seen a huge decline in the quality, expertise, and work ethics of the installers and technicians in recent years, as more and more companies adopt the flate rate method. A high-dollar, high-tech, state of the art system used to take 2 days to install and start up properly, if you wanted a quality job. Now, with the installers being paid by the job, they are encourged to throw the work in from the street, as fast as they can get it done, to get on to the next job, all to maximize corporate profits. I can not blame the workers for this shift in attitude, they do what they must to ensure a decent paycheck. In the end, the customer suffers from getting an inferior product and service, and the companies and corporations suffer from the lowered levels of customer satisfaction. This industry is in an accelerating downward spiral, and the only companies that will survive the backlash are the ones that are smart enough to either stay with the old ways, or see the writing on the wall and change their philosophy before it's too late. I have resisted the flat-rate pay for my installers and technicians vehemently, but, inevitably, being owned by a large corporation, the choice ultimately was made for me. I am now starting to feel the sting of this decision, as highly qualified techs leave, and customers are increasingly dissatisfied with the jobs. [/QUOTE]
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