I sent them (Russell) an email to the customer service address last Monday (3/7) and got the 'out of office until 3/14' reply. I tried calling the customer service dept half a dozen times over the last week but gave up each time after 10-15 minutes on hold.
I'm not very impressed with Russell. I'm sending the brake line back to them tomorrow with a note and pictures detailing the problem. Needless to say, when it comes time to replace a brake line again I'll be trying another company's product.