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[QUOTE="jeffd, post: 1141466, member: 18789"] I bought some boots as a Christmas gift from these jokers and I now I need to exchange them. Sounds simple, right? The boots sat under the tree through the holidays only to discover that they are too tight for my son. BikeBandit now tells me that it is too late to return them. Also - even if they could it would allow a return it would only be to apply a credit to my store account. Guess what? The boots I originally purchased for $129 are now $209!!! They have refused to work with me and now I am stuck with boots that are too big for me and too small for my son. This is horrible customer service in my opinion. I have never encountered a situation where the vendor was so unwilling to rectify the situation. :| FWIW - Just TRY to get in touch with a HUMAN there aside from their pathetic chat-based customer service interface. I have called and left messages and sent emails and I am getting NOWHERE. :bang: I will NEVER shop there again and I would advise that anyone here avoid BikeBandit.com like the plague. [/QUOTE]
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