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MX | Off-Road Gear Info & Reviews
moto jack rack bike carrier
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[QUOTE="CPT Jack, post: 157962, member: 19007"] [b]Customer Service sucks[/b] I did have one bad experience (well several if you count customer service). My 4Runner broke down while hauling my bike once and a flatbed towtruck came out to pick it up. He pulled the whole thing onto the flatbed, bike and all and off we went. After about 10 miles one of the pins came loose and the bike went over, crashing (thankfully) onto the floor of the flatbed and bending the outer footpeg which was still secured. The pins had been secured tightly ( I always use the short bar to cinch them) and I have to think it was from the added forces from the bounciness of the towtruck that made the one side come loose, but it still makes me nervous. Back-up tie straps are highly recommended. So then I had to call these guys to get a new pin. I had to call 3 times and explain how I lost a pin, that this is a huge potential liability, and that they should consider including tie straps and safety instructions. I guess I wasn't getting thru b/c no one seemed very interested that my bile had come loose on a busy highway - flatbed or no flatbed, but at least they were nice and said they would send me the part. This happended 3 times until they finally DID send me a part ... the wrong part. ....<big sigh> .... these guys are idiots. nice.... but idiots. Seeing as I only live an hour away I decided that the only way I was going to get the right part out of these guys was to go pick it up myself. And that's what I did. Considering the time & gas involved, that ends up being a pretty expensive little piece of metal. Sometimes I wish I just would have traded-in my 4Runner for a pickup. [/QUOTE]
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MX | Off-Road Gear Info & Reviews
moto jack rack bike carrier
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