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MX | Off-Road Gear Info & Reviews
THOR Customer Service
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[QUOTE="slo' mo, post: 485947, member: 18325"] most everyone that went to DW02 knows that my son was one of the carnage casualties by trying to determine if an RM250 would substitute as a bottle opener and using his head as the bottle, managed to pretty well trash his helmet. The upside of this is the helmet did exactly what it was designed to do, take the force of the blow and direct it away from his skull. The THOR SVS he was wearing did an excellent job. When we got home I put the helmet up on the wall and finally got around to writing an overdue letter of thanks to THOR apparel. Not really expecting to gear anything back I was pleasantly surprised to have an e-mail waiting on me the next day... [I]Dear Hal, We are very happy to hear that your son escaped what sounds to be a pretty gnarly crash without any major injury. As you may already know a helmet is designed to sacrifice itself in order to protect the person that is wearing it. It seems, from looking at that picture of the helmet, that is exactly what it did. We are also very pleased at your confidence in our product and we would like to offer you a replacement THOR Helmet free of charge. I would also like to get that helmet that you have back so we may examine it, as we are always trying to improve our products even on our proven designs. If you could please send me the old helmet along with return shipping information and color/ size choice, I would be happy to send you a new THOR helmet. Ship to THOR Motocross attn. Bob Ketchum 2040 Gillespie Way, El Cajon, CA. 92020. Looking forward to talking with you soon. Best Regards, Bob Ketchum [email]bketchum@thormx.com[/email][/I] I just wanted people to know that there are still manufacturers who believe in their product and care about the customer enough to back up what they advertise. A [B]BIG[/B] thumbs up from me to all the folks at THOR apparel! here's a pic of the damage (courtesy of MikeB) but it doesn't do justice [/QUOTE]
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MX | Off-Road Gear Info & Reviews
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