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MX, SX & Off-Road Discussions
General Moto | Off-Topic Posts
Auto Body shop
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[QUOTE="DezDuster, post: 694343, member: 35140"] Forget about the insurance agent. They are in the business of selling insurance and have little pull with the insurance company's claims office and almost zero influence with the repair shop. Call your insurance company's Claims Office, give them your claim number, and talk directly with the file handler for your claim. Try to arrange an appointment to meet a representative of the insurance company at the repair shop so that the insurance rep, you, and the body shop manager can discuss the quality of the repair. Hopefully you won't get a rookie damage appraiser (insurance rep) who will roll over and play dead for an agressive shop manager. . You may think that you have leverage because you have some of the shop's money, but if you surrender your keys to the body shop you instantly reduce that leverage because now they have your car. Trying to get a car out of a body shop when you owe them money is a loney experience, so get an agreement with the insurance rep as a witness before leaving the car. I can't believe that the shop was dumb enough to give your car back after the initial repair when they were still owed money. Your major problem is that the insurance company may be less receptive to your plight due to you conspiring with the body shop to "save" the $500 deductible. I guarantee that the body shop made a profit on your car by cheating the repair somewhere. By the way: Using used parts is normal in today's body shop environment. Most insurance company policies stipulate the use of aftermarket or used parts on cars that are less than current model year (effectively the past two years). Depending on the State where you live you can decline aftermarket parts, but must accept used parts. Read your fine print. Also: If you don't want to pay a $500 deductible buy a policy with higher premiums. Otherwise take the gamble and take your financial lumps when you lose. If there is a next time, ask your insurance company if they have a Direct Repair Program (DRP). DRP shops will perform to a higher standard because they are dependant upon the insurance company for business. They also get paid direct and will demand your deductible. Any body shop that took two months to do less than 4k worth of work is screwed. [/QUOTE]
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MX, SX & Off-Road Discussions
General Moto | Off-Topic Posts
Auto Body shop
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