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Car Dealership service centers
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[QUOTE="Burner, post: 145451, member: 20915"] I too have worked in dealerships for 25 years or more. In addition, let me say without hesitation that you’re right, they lack integrity. Here’s why, in two words, FLAT RATE. This system is the worst abomination ever created. The need to make a decent pay check completely eclipses proper work methodology. It forces technicians to rush everything just to make enough hours to be financially compensated consistent with other trades. There’s no doubt in my mind that the door dent incident is a consequence of the flat rate system. Dealerships need to look down the road a bit (something they seem to have a problem doing) and realize that it’s time for a change. Some of the things that need revamping are technician testing and qualification. While the ASE tests are a start, I feel we need either state or federal licensing. Why you ask, well lets see, to be hairdresser or plumber or even a carpenter you need a license why not automotive technicians. If a tech works on your car and improperly installs a brake or fuel system part to name just a few, you could DIE! Does that bring home the point? If your barber gives you a bad cut, are you going to sustain life-threatening injuries? The testing should be in-depth (read difficult) not just cursory. However, the biggest problem is that tech’s need to be paid a decent hourly wage. Then the worry of “am I going to make enough hours to support my family” is eliminated. Additionally this business of taking indigents off the street without formal training and allowing them to repair/maintain vehicles is criminal, and this friends, is a common occurrence, believe or not! Now for the disclaimer. I realize that there are many excellent techs out there that do what needs to be done to correctly repair the vehicle and it’s those people you should seek out. By the way, I have left this arena and now make a living as an expert witness testifying in matters related to poor workmanship and other automotive related occurrences. Although I would like to say I have seen it all, something else always comes along that just make me cringe. Anyhow thanks for listening. [/QUOTE]
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The Flame Board!
Car Dealership service centers
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