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[QUOTE="Patman, post: 1339002, member: 16962"] Greed. I'm sure he figured you be back some time because you just had to have that phone. I had AT&T for years and got the same scheme thrown to me. I ended up switching to Sprint. The guy we got our phones from was really helpful and waived some costs since I was getting 3 phones. He remembered us a year later when my son took his phone for a swim in a friends pool one night and during that trip he optimized our plan to where it actually cost less than we had been spending (lots of text messages). So come renewal time we go in and he's the manager, a girl starts helping us and trys the add-on scheme and I am pretty polite when I say no just give us what we'd like please. She presses a bit and I tell her to please get Tim for me. He comes over and it's like old times, he sets us up with the phones we want, makes the adjustments to the plan, waives some stupid fees and sends in the rebats for us ann in one fell swoop. The little girl was there the whole time and looked a little puzzled. Once we were all done I thanks him and told her that customer service like that is what keeps people like me coming back. I'm sure she was quite happy to take the partial comossion because we bought 3 high end phones with a data plan so my bill for the trip was about $800 but it could have been $0 if she had tried her way. I really don't understand the serious lack of customer service these days. Maybe I'm just a grumpy old man. [/QUOTE]
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