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[QUOTE="Bill Hibbs, post: 616010, member: 16336"]
The sad thing too is there are a lot of dealers out there that are getting by with poor customer service because the Motorcycle industry is thriving so much right now.  I guarantee if the popularity curve goes down a lot of these guys will be out of business.  I'm a buyer for a multi-store bicycle company.  We built our business on good customer service and not discount prices.  People will pay more if you treat them right and stock the majority of the parts they need.  You'd be surprised of the simple, everyday parts that the DISTRIBUTORS run out of!  The dock workers strike hurt us pretty bad as well since a lot of the parts and even bikes come from over seas.  I'm sure it hurt the Japanese Motorcycle industries as well.  The bicycle industry has been tough for the last few years and many of our competitors have closed their doors.  But the point is many of them made money when times were good despite their poor customer service.  We do get agrevated though by "regular" customers who shop us and find a better bargain online.  
A price we would have Matched if they'd given us a chance.  But, even though we'd Love to tell them to hit the road, we grin and bear it.  That's what customer service is all about I guess.
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