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Message: [QUOTE="DCox, post: 875131, member: 49765"] Man, sorry that you are getting that big a hassle. I have gone through similar situations, and ultimately it does boil down to poor business. Undoubtedly you are already thinking this, but I have learned the hard way a long time ago as well--document everything. If you don't write names and dates of conversations down, they didn't even happen. :cool: One thing that can really get their attention is to write a formal letter to the individual WHO does care about this kind of service. I have even received free stuff in return--although that was never my intention. Good luck. [/QUOTE]