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Yamaha MX & Off-Road Dirt Bikes
Help-Yamaha Customer Service is Useless
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[QUOTE="Domtomac, post: 909985, member: 21022"] Yamaha had a RECALL NOTICE on '00 YZ-250's The flange on the throttle pulley is too small - cables slip off holding the throttle open. I learned this in 03 and I stopped at a dealer-they knew all about it - told me to bring in VIN# and they'd give me the part. But I broke my wrist soon after and didn't ride anymore in 03, Then in the winter of '03 I bought a rebuilt YZ125 and rode it in 2004. I sold the 125 this spring and was prepping the 250 (install a new throttle cable bought in 03). Figured it would be a good to install a new pulley too so I went to the dealer (Northshore in Eastlake, Ohio) to pick one up. Well, they really dumbed up in 2 years! No one there knew anything. They gave me a Yamaha service # (800) 962-7926 so "I" could call. I called the number and after 5 min of menus, garbage, etc., the machine hung up on me-I was told the lines were too busy!!. I COULDN'T" EVEN HOLD ON IF I WANTED TO! The message also told me my dealer "was the best source of info" (right!) and to "check the web site." I went to the website I learned it wasn't accepting emails and was referred me back to the number that just hunk up on me!!! If ANYONE has info on this recall please let me know! YAMAHA - I've liked your bikes but if this is how you treat customers regarding safety issues, maybe I'll look at Honda next time? Also, consider yourself "on notice" should my throttle stick and I'm injured as a result!!! [/QUOTE]
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Dirt Bike Discussions By Brand
Yamaha MX & Off-Road Dirt Bikes
Help-Yamaha Customer Service is Useless
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