This is Jeff with MX South.
Just wanted to post to this once and only once so all can see the facts, without the slander and insults, and judge for themselves.....
Marc ordered up Seal Savers from us last year. Immediately upon receiving them, on time, he called me and told me that the product was "bull****" and that he wanted me to have the items picked up at my expense and refund his money in full. In an attempt to please Marc, I told him that even though the product works fine and every one else has been happy with them that I would refund his money in full even though he hadn't even tried them yet. I did this. I also told him that it was not worth sending a 12$ call tag to pick up a $12 part. So he got to keep them totally for free.
Now, 1 year later after never hearing from Marc again I get a call from Marc. He tells me that the Seal Savers worked perfectly and have lasted a whole year for him and that he hasn't blown 1 fork seal since. Much to my surprise he doesn't offer to pay for them now after using them at my expense for 1 full year, but he does tell me this..... He says, " They worked great and it is time to order some more of them. I have been searching all over the Net and can't find them anywhere. I even called White Bros. but they don't carry them anymore. I don't know what to do." He then tells me (obviously since he couldn't find them anywhere else first) that he wants to order more of them from me now and he did.
After hanging up with Marc and processing this new order for him I became angry at Marc's inconsideration and rudeness. Marc did not even mention paying for the first order or even in the least thank me for doing what I did for him the first time. So yes, I did re-bill him for the first product along with the new and same exact product as the first order. Yes, I probably should have informed Marc of this before hand, but I didn't want to speak to him in person again that day. So, I wrote out a very detailed message on his invoice explaining the situation and informing him of the charge and why it was now on his current bill. This was in no way hidden as Marc has stated here. It was on his current invoice and he saw it. He did not discover the mysteriously hidden charges on his statement as he also stated here. He got my invoice in the mail and saw the note that I wrote for him with the full explanation.
Next Marc calls me and is not happy about the re-billing. I agreed that I probably should have called him first and that since I did not I would refund the re-billing in full immediately. This was done within 5 minutes of me hanging up the phone on Marc. Yes, I hung up the phone on Marc as he has written. I did this because after I told him that I would refund him his money he continued on to shout at me, talk over me, insult me, and swear profanity at me. I will not sit on the phone and take that from anybody especially after how Marc has treated MX South and me.
Those are the facts of the situation. You be the judge as to whom is stealing.
Jeff
MX South