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Message: [QUOTE="dave186, post: 261496, member: 26367"] Goodluck trying to get answers from MS, I think they have some pretty lousy tech supp. and if you did get someone, they probably cant help much. I think you might have something going on between outlook/outlook express/word. If you could get outlook going and see if it works, that would tell me that the problem is somewhere within outlook express. I dont know for sure how to do it, but setting up a profile for outlook is basicaly putting in your name, email address, server info, that sort of thing. poke around and you should find something. what version of office do you have? [/QUOTE]