Here's my experience with ProCycle, Springfield, MO.
I located a VStar1100 on the auction site. Didn't want to due the bidding thing and went for the "buy it now". I called and verified the price and fees for the OTD $. I called a few days later and had them FAX the VIN and all info to my Credit Union. The paperwork was done and signed so I made the 3.5 hour drive to Sprinkfield.
When we arrived, I introduced myself and said lets do the deal. I was then informed that the bike that was reserved for me had been sent to Columbia with several other bikes eventhough I SPICIFIED Springfield for pickup. Then they tell me that they won't accept the Bank Draft. I went ballistic in the crowded showroom. I demanded and got their home office number, called it from my cell phone standing in the showroom and proceeded to get as far up the chain of command as I could get. I finally got a VP. He agreed to check into the whole deal and call me back. I told him I would go have lunch and if he didn't come thru, for not a penny more I would be all over their dealership with the proverbial 55 gallon drum of whoopass!
Within 20 mins he returned my call and worked a deal to reactivate my Yammi card AND give me the 0 down 0% on the same model of bike, just a different VIN. During the paperwork back at the dealership, they tried to add some "fees". I looked the manager in the face and told him to take it out his pocket, period. He did. I left with the bike for the price I was quoted but my blood pressure was elevated and I'm surprised I wasn't arrested for a few of the things I said in the showroom. Several people left while I was talking to the VP.
Evenslower informed me of the AG's investigation a few weeks later, I'm not surprised by the linked article.