- Nov 25, 1999
- 7,926
- 43
The following letter was sent to a local dealership. I have purposely excluded the name of the dealership and persons named in the letter.
To Whom It May Concern:
On June 29th, 2002, I visited the ************Dealership around 11:00 a.m. The store did have quite a few customers and I was in no real hurry. Taking my time browsing inside the showroom and out on the sidewalk, I passed by several employees. At one point, I stood quietly within 10 feet of a salesman that was sitting at his desk with a customer.
My intentions were to put down money on a ’03 CR450F that I knew would not be in stock. So again, I was in no real hurry. However, after thirty minutes, not one single employee said, “Hello”, “have you been helped yet?”, or “I will be with you in a minute”. Disgusted, I left and pursued purchasing a bike at other dealerships, not making a decision just yet.
My friend **********and I were conversing about this experience on the internet and he offered to call Randy ****. He was true to his word and Randy gave me a call approximately 11:00 a.m. July 2, 2002. I was unable to answer my phone and returned his call 2:20 p.m. that afternoon. After leaving a voice mail, I decided to stop by ***************and give things another shot.
If “timing is everything”, this was not meant to be. I entered the store Tuesday, July 2 at 2:30 p.m. Browsing very conspicuously around the KTM’s and the Cannondale’s in the showroom. I proceeded towards the parts counter and accessories purposely stopping near employees. After 25 minutes, I left the store. I had not been greeted or otherwise by one single employee.
As I left town, I stopped and made a deal on a bike. At 3:55 p.m., Randy returns my call. He offers to check on a '02 CR450F at another dealership and shoots me a price, contingent on the other dealer releasing the motorcycle.
I have dealt with all of the Tulsa area motorcycle dealers and have never been ignored in my life. Even while browsing, I was always greeted by someone willing to help me, answer questions, and, by all means, sell me something. Was I treated wrongly or unfairly? Not quite. Was I made welcome with an attempt to gain my trust and business? Quite simply, the answer is, no.
I guess I could go to your local competitor but I don’t like going to Broken Arrow. I could have traveled to Bartlesville or Stillwater, even to OKC to purchase a new Honda motorcycle. Would I have to travel to one of these places to purchase parts as well?
It is sad that the actions (or inactions) of a few hurt the majority of people but it seems to happen on a daily basis. For myself and ************, this has happened two business days in a row.
BSwift
To Whom It May Concern:
On June 29th, 2002, I visited the ************Dealership around 11:00 a.m. The store did have quite a few customers and I was in no real hurry. Taking my time browsing inside the showroom and out on the sidewalk, I passed by several employees. At one point, I stood quietly within 10 feet of a salesman that was sitting at his desk with a customer.
My intentions were to put down money on a ’03 CR450F that I knew would not be in stock. So again, I was in no real hurry. However, after thirty minutes, not one single employee said, “Hello”, “have you been helped yet?”, or “I will be with you in a minute”. Disgusted, I left and pursued purchasing a bike at other dealerships, not making a decision just yet.
My friend **********and I were conversing about this experience on the internet and he offered to call Randy ****. He was true to his word and Randy gave me a call approximately 11:00 a.m. July 2, 2002. I was unable to answer my phone and returned his call 2:20 p.m. that afternoon. After leaving a voice mail, I decided to stop by ***************and give things another shot.
If “timing is everything”, this was not meant to be. I entered the store Tuesday, July 2 at 2:30 p.m. Browsing very conspicuously around the KTM’s and the Cannondale’s in the showroom. I proceeded towards the parts counter and accessories purposely stopping near employees. After 25 minutes, I left the store. I had not been greeted or otherwise by one single employee.
As I left town, I stopped and made a deal on a bike. At 3:55 p.m., Randy returns my call. He offers to check on a '02 CR450F at another dealership and shoots me a price, contingent on the other dealer releasing the motorcycle.
I have dealt with all of the Tulsa area motorcycle dealers and have never been ignored in my life. Even while browsing, I was always greeted by someone willing to help me, answer questions, and, by all means, sell me something. Was I treated wrongly or unfairly? Not quite. Was I made welcome with an attempt to gain my trust and business? Quite simply, the answer is, no.
I guess I could go to your local competitor but I don’t like going to Broken Arrow. I could have traveled to Bartlesville or Stillwater, even to OKC to purchase a new Honda motorcycle. Would I have to travel to one of these places to purchase parts as well?
It is sad that the actions (or inactions) of a few hurt the majority of people but it seems to happen on a daily basis. For myself and ************, this has happened two business days in a row.
BSwift
