So I went into my local AT&T to renew my contract and upgrade my phone. I've been a customer with them for about 10 years now and I've been pretty happy all in all. So I pull up see a huddle of salespeople break up and act like they're doing something. I walk in and am greeted warmly by a young fella. We check my account to make sure I'm elegable for a new phone and he "wants to make sure I have the right plan". So he says it looks pretty good and I go to look at a phone(which I had already looked at online but didn't really feel like doing it that way). I find the one I was looking at online, which was 10 bucks with a plan. He starts the sales pitch about how great the phone was and it's really a good deal at 140 bucks. :yikes: Whoa buddy, it's 10 bucks online I said. He says oh, yeah, that's if you upgrade to the 15 dollar a month texting plan. It says that online in the fine print he tells me. He also points out that there's a 50 dollar mail in rebate and graciously offers to go ahead and send that in for me, as long as I buy 50 dollars worth of accesories. :whoa: So let me get this straight, I have to spend 15 bucks a month more on my plan and spend 50 bucks on accessories to get this phone? Yup, he says, and the 18 dollar renewal fee. :yell:
So I'm a bit miffed now and take off. I decide to check it out online again. I get all the way to checkout with no need to upgrade service and bam, there's that 18 dollar fee. Now I've never been charged to extend my service in 10 years with them so I call the customer service line. I wait on hold for about 5 minutes and finally this lady answers the phone. I explain my issues at the store and where I was at trying to renew my line and get a phone. She very politely tells me she would be glad to waive the 18 dollar fee and thanked me for my patronage. She then offered to waive the shipping fee, which was already free but was still a nice gesture.
Now, I don't get it. This lady works in a call center, she certainly isn't making a commision off my purchase and she was super nice. But the kid at the store, who is a salesperson, surely must be an incentive based worker right? Why in the heck would he not want to make the deal? It baffles me. :think:
So I'm a bit miffed now and take off. I decide to check it out online again. I get all the way to checkout with no need to upgrade service and bam, there's that 18 dollar fee. Now I've never been charged to extend my service in 10 years with them so I call the customer service line. I wait on hold for about 5 minutes and finally this lady answers the phone. I explain my issues at the store and where I was at trying to renew my line and get a phone. She very politely tells me she would be glad to waive the 18 dollar fee and thanked me for my patronage. She then offered to waive the shipping fee, which was already free but was still a nice gesture.
Now, I don't get it. This lady works in a call center, she certainly isn't making a commision off my purchase and she was super nice. But the kid at the store, who is a salesperson, surely must be an incentive based worker right? Why in the heck would he not want to make the deal? It baffles me. :think:
