Well, I hate that I am doing this, but I feel I need to vent a bit here....
Here is what lead to my flame of this dealership:
Friday night (4/8) I am prepping my bike for a Saturday ride. We are headed to Lake Murray, OK. While prepping my bike I notice what appears to be a crack on my shifter just below the pinch bolt. Ugg. This can't be good. I loosen the bolt to inspect it further and sure enough, it was broken. The good news is I found the problem while I was in the garage instead of being 30 minutes from camp. The bad news that I didn't have a spare and it was 9:30 at night.
I spend the next hour looking up part numbers and dealerships that are on the way. I have a very complete list of part numbers and 2 dealerships along the way (we left at 7 am). One of my buddies is further up the road, so he hits the dealership in Ardmore as soon as they opened. No bueno. A Honda dealership without a shift lever for a CR250. Whodatunkit? We stop off at Gainsville Powersports in hopes that we can cross-reference the part. They had whopping total of 3 shifters in stock (and none fit). Wow. I guess these things NEVER break or they'd stock them. Then I noticed that this dealership had 2 used CRs on the floor. I make a fair offer to purchase a lever off of one of the used bikes for $40 cash. They can order a new one and have it there by Monday or Tuesday and still make money on the sale.
"Nope. Can't do that..." said Greg, their illustrious sales manager.
"Why" I asked.
"I might sell the bike today" he said
"You have 2, take the shifter off of what ever bike that is left and that way you are covered. This is my last hope here..." I say. "Anywhay, it is only a $15 dollar part, Tucker Rockey can get a new one to you Monday or Tuesday at the latest. I am offering you $40! All I want to do is go ride. Please help me out!"
"Nope. Can't do it." says Greg.
"You have two CRs, do you really think that you will sell both of them today?" I asked
"I might..." said Greg. "I can't sell you the part"
At this point I realize that there is indeed a big difference between "I can't" and "I WON'T". :pissed:
This guy has no concept of customer service. I am no gambler, but I think that the odds that he would be selling 2 used CRs on that very Saturday were slim to none. However I do think that any gesture to help out a rider and strive towards the concept of "customer service" would have gone a long way. I guarantee if he'd been willing to help I'd have told everyone what a great shop they run had I seen even a glimmer of custer service. Now, I am doing just the opposite.
Short sighted money hungry dealers with no concept of customer service should be called out in public. Gainsville Powersports - you have been called out.
BTW- I did get to go ride (no thanks to Greg at Gainsville Powersports). I found a local trailer shop with a heli-arc welder and for $10 I got my shifter fixed. A new one is on order and the repaired one will now serve as my backup....
And in the future, Gainsville Powersports will not get any of my business or referrals.
-jeffd
Here is what lead to my flame of this dealership:
Friday night (4/8) I am prepping my bike for a Saturday ride. We are headed to Lake Murray, OK. While prepping my bike I notice what appears to be a crack on my shifter just below the pinch bolt. Ugg. This can't be good. I loosen the bolt to inspect it further and sure enough, it was broken. The good news is I found the problem while I was in the garage instead of being 30 minutes from camp. The bad news that I didn't have a spare and it was 9:30 at night.
I spend the next hour looking up part numbers and dealerships that are on the way. I have a very complete list of part numbers and 2 dealerships along the way (we left at 7 am). One of my buddies is further up the road, so he hits the dealership in Ardmore as soon as they opened. No bueno. A Honda dealership without a shift lever for a CR250. Whodatunkit? We stop off at Gainsville Powersports in hopes that we can cross-reference the part. They had whopping total of 3 shifters in stock (and none fit). Wow. I guess these things NEVER break or they'd stock them. Then I noticed that this dealership had 2 used CRs on the floor. I make a fair offer to purchase a lever off of one of the used bikes for $40 cash. They can order a new one and have it there by Monday or Tuesday and still make money on the sale.
"Nope. Can't do that..." said Greg, their illustrious sales manager.
"Why" I asked.
"I might sell the bike today" he said
"You have 2, take the shifter off of what ever bike that is left and that way you are covered. This is my last hope here..." I say. "Anywhay, it is only a $15 dollar part, Tucker Rockey can get a new one to you Monday or Tuesday at the latest. I am offering you $40! All I want to do is go ride. Please help me out!"
"Nope. Can't do it." says Greg.
"You have two CRs, do you really think that you will sell both of them today?" I asked
"I might..." said Greg. "I can't sell you the part"
At this point I realize that there is indeed a big difference between "I can't" and "I WON'T". :pissed:
This guy has no concept of customer service. I am no gambler, but I think that the odds that he would be selling 2 used CRs on that very Saturday were slim to none. However I do think that any gesture to help out a rider and strive towards the concept of "customer service" would have gone a long way. I guarantee if he'd been willing to help I'd have told everyone what a great shop they run had I seen even a glimmer of custer service. Now, I am doing just the opposite.
Short sighted money hungry dealers with no concept of customer service should be called out in public. Gainsville Powersports - you have been called out.
BTW- I did get to go ride (no thanks to Greg at Gainsville Powersports). I found a local trailer shop with a heli-arc welder and for $10 I got my shifter fixed. A new one is on order and the repaired one will now serve as my backup....
And in the future, Gainsville Powersports will not get any of my business or referrals.
-jeffd