MX-727
LIFETIME SPONSOR
- Aug 4, 2000
- 1,811
- 13
Every company needs to model their customer service after Asterisk.
I lost one of the little straps that holds the knee cup to the brace. I called Asterisk on Wednesday and the customer service rep (Kristen, as I recall) listen to me and then said "OK, give me your address and I'll send some out."
That in itself was great, eventhough it was my fault she was going to set me up with a replacement part, no charge. But, that wasn't even close to the most amazing part.
On Friday a brown truck showed up with a package. Asterisk had sent the part out, second day air, and they didn't send one, they sent a whole new set. :aj:
So, to date Asterisk has sent three different underliners, a new set of cables, a new set of lace holders and a new set of the straps to hold the knee cup. Billy talked me through installing the cables and personally checked the brace adjustment at DW02.
Asterisk, Billy and Kristen: :worship:
I lost one of the little straps that holds the knee cup to the brace. I called Asterisk on Wednesday and the customer service rep (Kristen, as I recall) listen to me and then said "OK, give me your address and I'll send some out."
That in itself was great, eventhough it was my fault she was going to set me up with a replacement part, no charge. But, that wasn't even close to the most amazing part.
On Friday a brown truck showed up with a package. Asterisk had sent the part out, second day air, and they didn't send one, they sent a whole new set. :aj:
So, to date Asterisk has sent three different underliners, a new set of cables, a new set of lace holders and a new set of the straps to hold the knee cup. Billy talked me through installing the cables and personally checked the brace adjustment at DW02.
Asterisk, Billy and Kristen: :worship:
