Jasle
Sponsoring Member
- Nov 27, 2001
- 1,358
- 1
Well here is the situation. Bought some ASV levers more than a year ago, probably close to 2. Bike fell over and bent the brake side lever. Tried the bend it back tip on their site. It then broke off the tip. I have long since lost the reciept but I figure I'll give their warranty thing a try. The gal responds and says I might have to pay a little since I don't have the reciept and they will probably just repair mine. OK whatever beats buying a whole new one right. She gives me a RA# and I send it back at my expense, about $4. I don't here anything for a week or so and then I get an e-mail saying my part is being shipped via UPS and I should have it in 3 days. It arrives and a shiny brand new unit is in the package. And an invoice marked PAID. I don't owe a dime.
So needless to say I'm happy with their customer service. Since you mostly only read about crappy service on the net I figured I owe it to them to post about how good their service was. Not to mention the fact that I probably would have broken about 20 stock levers in the time I owned the first one. Seems like we were always riding with one of the levers broken off half way until we bought the ASV's
So needless to say I'm happy with their customer service. Since you mostly only read about crappy service on the net I figured I owe it to them to post about how good their service was. Not to mention the fact that I probably would have broken about 20 stock levers in the time I owned the first one. Seems like we were always riding with one of the levers broken off half way until we bought the ASV's
