Thump,
The old saying "When you are up to your neck in alligators it's hard to remember your intent was to drain the swamp." seems appropriate here.
It appeares that with nobel intent you were trying to invite Tim to DW, Plan A. Frustrated in that you posted your rant, Plan B. Based soley on tolsens response here it does not appear that Plan B furthered progress of Plan A but rather may have damaged the chances for future success. Time will tell. In the meantime it appears that Plan A is abandoned for the time being
Certainly you did get validation for your feelings from others in the forum and tolsen did respond although the response was not what you had originally hoped. It your own words the resultant resolution was not the accomplishment of the original goal but validation of opinions and feelings. It is true that if you a customer that pays the bills you would have gotten a call asap, but thats business, no surprise there.
If the original goal was so important, why succumb to discouragement and burn the bridge you were trying to build?