Are you a Harley dealer or a KTM dealer. The give me retail or go away attitude doesn't work in the dirt bike world. Sorry, but the guy down the road will undercut you by a buck and there isn't to many loyal people out there.
I agree to some extent what your saying. A guy has to make a living, thats why I got out of the motorcycle business, but you could sugar coat it a little and not be so blunt. Part of being a salesman is telling people what they want to hear....and being nice!!!!!!!!!!!!!!:D