KDX'r in IN
~SPONSOR~
- May 26, 2001
- 111
- 0
my only order from rockey were some pro grip goggles...took over a month so I cancelled...I stick with bob's and dennis kirk
Rocky Mountain!
- Thread starter Joepro9
- Start date
Milquetoast
Uhhh...
- Oct 30, 2001
- 912
- 0
Not to defend bad service, but the mail-order business is tough. The internet has changed everything and profit is an increasingly difficult thing to attain with so much competition.
If the manufacturer sells you (the retailer), for example, a pallet of chains where each one is labeled "144 link", you can only assume that they are what they are and send them out. Maybe check one or two to be sure. To expect the retailer to count every chain is just not reasonable.
Backordered items are not something we do, but I can understand the need to do it. We won't sell anything that is not currently available. All industries don't work that way though, and a customer should be notified immediately if they ordered an item that can't be shipped when promised.
The shipping thing is another major problem, we stopped using UPS because they would break so many parts that it became a losing proposition to use them. Customers would be furious with us, and blame US, and then not use us again because of UPS's mistake. That's really bad for business but to top it off, UPS would ALWAYS come up with some BS excuse that they were not at fault for running over that taillight package with their forklift. UPS has grown alot since the internet boom, but their service has suffered greatly. Needless to say, we use them as little as possible.
Bottom line in my opinion, from someone in the internet auto parts business, is that you should buy it locally IF you feel that the local shop will do a better job of getting the right part to you at the correct time. Many local shops will give you the same problems though, wrong part or they can't get it or whatever. Sales taxes will be more locally but the shipping times and cost should be less. Stick with the joint that was good to you I guess...
If the manufacturer sells you (the retailer), for example, a pallet of chains where each one is labeled "144 link", you can only assume that they are what they are and send them out. Maybe check one or two to be sure. To expect the retailer to count every chain is just not reasonable.
Backordered items are not something we do, but I can understand the need to do it. We won't sell anything that is not currently available. All industries don't work that way though, and a customer should be notified immediately if they ordered an item that can't be shipped when promised.
The shipping thing is another major problem, we stopped using UPS because they would break so many parts that it became a losing proposition to use them. Customers would be furious with us, and blame US, and then not use us again because of UPS's mistake. That's really bad for business but to top it off, UPS would ALWAYS come up with some BS excuse that they were not at fault for running over that taillight package with their forklift. UPS has grown alot since the internet boom, but their service has suffered greatly. Needless to say, we use them as little as possible.
Bottom line in my opinion, from someone in the internet auto parts business, is that you should buy it locally IF you feel that the local shop will do a better job of getting the right part to you at the correct time. Many local shops will give you the same problems though, wrong part or they can't get it or whatever. Sales taxes will be more locally but the shipping times and cost should be less. Stick with the joint that was good to you I guess...
Last edited:
zio
Mr. Atlas
- Jul 28, 2000
- 2,284
- 0
Well said Milky. I'm getting sick of all the posts "So and so screwed up my order". For crap's sake, guys, take a breath put things in perspective.
Okie's right- you seldom hear anyone giving praise anymore. So here's a little for a few folks that have helped me recently:
ktm-parts.com sent me an order quickly & correctly without any hassle. good job, guys.
MXSouth has given me good service every time I've called. Keep it up, Jeff.
The guys behind the counter at my local dealer (Clawson Honda) always smile & are very helpful.
I ordered something from Dennis Kirk years ago. they shipped the order on time, no screw ups.
I also ordered from Rockymountain a few years ago. Same story. I'd have no problem ordering from any of them again.
Fastway sent me my trail tool quickly & were very courteous over the phone.
CODan (dirt-bike-gear) sent me an incredible fender bag promptly, too. I especially liked the way he charged no tax or shipping, but instead has those expenses already figured into the price. Nice.
I'm forgetting quite a few others. But just figured it'd be nice to do some praising for a change. Praise on, dudes! :)
Okie's right- you seldom hear anyone giving praise anymore. So here's a little for a few folks that have helped me recently:
ktm-parts.com sent me an order quickly & correctly without any hassle. good job, guys.
MXSouth has given me good service every time I've called. Keep it up, Jeff.
The guys behind the counter at my local dealer (Clawson Honda) always smile & are very helpful.
I ordered something from Dennis Kirk years ago. they shipped the order on time, no screw ups.
I also ordered from Rockymountain a few years ago. Same story. I'd have no problem ordering from any of them again.
Fastway sent me my trail tool quickly & were very courteous over the phone.
CODan (dirt-bike-gear) sent me an incredible fender bag promptly, too. I especially liked the way he charged no tax or shipping, but instead has those expenses already figured into the price. Nice.
I'm forgetting quite a few others. But just figured it'd be nice to do some praising for a change. Praise on, dudes! :)
- Nov 22, 2000
- 4,392
- 0
I'm with zio on this one. I've had really good luck with every mail-order experience. Chapparral even sent me an extra pair of sox without charging me for them. When I called to send them back, they told me to keep them.
No complaints about Bob's, Chapparral, Motosport Outlet, or White Bros.
Oh, wait! I did receive the wrong color helmet from MAW a few years ago. When I called to complain, they credited my account and had UPS pick it up at my house. . .free of charge.
No complaints about Bob's, Chapparral, Motosport Outlet, or White Bros.
Oh, wait! I did receive the wrong color helmet from MAW a few years ago. When I called to complain, they credited my account and had UPS pick it up at my house. . .free of charge.
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