dklink2000 said:
I have had nothing but problems with my new dell. After sending it back twice and counless hours on the phone with "tech support" in India, they now are sending me a new hard drive...that I have to install. Now I don't have a clue on how to install a hard drive. I tried telling them this, but they just don't seem to care. I will NEVER buy another DELL! :| :debil:
All computers, no matter the brand, will have some that break. And you really can't blame Dell for hard drive failure. They buy Maxtor hard drives (at least all of the newer ones we have bought at work have Maxtor's) and put them in the computers. Hard drives are the most common component to fail of any computer, no matter brand, to fail.
As for putting it in yourself, it really is quite simple. Depending on the model, it will go like this:
Shut off computer.
Unplug power cable.
Open case.
Unplug the 2 cables connected to the drive.
There will be some sort of lever or button to push or pull and the hdd will slide out.
Unscrew the platform the hdd is attached to.
To put the hdd back in, do the reverse. If you search Dell's site, or look in the manuals that came with the computer, there will be instructions on how to do this.
Dell will actually send a tech to fix a computer, it depends on what level of service plan you bought.
I hope it goes well!