Aol---crooks!

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Feb 25, 2001
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#1
This is a letter I wrote to AOL--BEWARE THESE CROOKS!
I started doing online banking recently. To my utter shock and surprise, I saw AOL was charging me $21.95 to $23.95 every month. Of course, as I do not have AOL, or use AOL, I got very upset. Back in January 2000, I got one of the free cds to “test run” AOL. I used it for a couple of weeks, and then called and cancelled, as I was unhappy with the service, and multiple pop ups and spamming. I have NEVER used AOL since. I called last night, and after staying on hold for 45 minutes, got through to a representative, Paul Henry. He explained to me that yes, indeed, I had a initial trial period, and had cancelled it well before any charges should have appeared. What I cannot understand, is he told me my account was activated in June/July 2000. How my “account “ was activated 5 months after I cancelled a FREE TRIAL offer, is beyond me. I do not like AOL, and would NEVER use your service, as your trial run proved most unsatisfactory. AOL owes me in full, from June 2000, to August 2001, the charges placed on my check card, to the amount of approximatly $308. I sure as hell have not “activated my account” in June, or EVER!. I am thoroughly outraged, at this fraudulent billing, and I will expect a check from AOL within 10 business days, for the full amount billed to my check cards account, or I will file a lawsuit, and report you to the Federal Committee for Internet Fraud. Rest assured, I will not take this fraudulent activity, and if AOL is not 100% cooperative in a HASTY refund, and canceling this repeated, totally fraudulent billing, I will utilize our Corporate lawyers, and sue AOL for this fraudulent billing. I am very aware of the new laws that have been enacted and are in effect to protect consumers from exactly this type of fraudulent billing practices. I am utterly sickened by this whole situation, and if I get ANYTHING other than COMPLETE , TOTAL cooperation from AOL, I will make it a quest to absolutely do anything in my power to bring this to the Consumer Action team on every news agency, and Government entity that is responsible for enforcing these regulations. I will expect a QUICK response to this, and a check for the ENTIRE amount you have FRAUDULENTLY charged my account for. I am outraged! I will list ALL my ways of getting in touch with me, so you have no excuse not to provide a hasty response.

:p As of today, I have only received 1/3 of the amount owed--I am starting a lawsuit to prove a point!
 

Boit

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#3
AOL is also one my black balled companies to avoid. At the risk of being deleted or having this thread closed, I'll another company at the top of my list. AT&T. Without going into a lengthy diatribe about them, I will only say that I do my best to avoid doing any business with a company that is in partnership with AT&T.
 

Layton

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#4
Lets see if I have this right. 20+ dollars was going out of your checking account each month for over a year and you just now realized it? :confused:

You've just shot your own lawsuit right in the foot with that one. The first thing they are going to say is that you should have complained right away not over a year later.:p
 

NVR FNSH

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#5
Layton,
I must disagree. Remember the smoker in LA who got that huge award - he didn't know smoking was bad for him until '95. I'm not sure if I'd want to have a jury of my peers deciding my fate. Guess it depends if I'm the plaintiff or the defendant....

Brian
 
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#6
I agree with Layton. How can you possibly be missing 23 bucks each month and not know.:think

I can maybe see a month, but it compounds each month, I know for sure I would definately have seen that 50 some bucks was missing and started my investigating then. But, it is going to be a tough battle. I do think they were wrong for doing it in the first place, just should have spoken up a little sooner...
 
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#7
Ok, I can certainly understand several of you not being able to understand checking my bank account frequently. I have an 11 month darling little girl, another one on the way (I dont know if boy or gal yet) due in Feb. as a result, my wife is a stay at home mom. I am gone to work from 5am to usually 7:45 to 8pm. I also have a few enormous projects going on in the middle east, which requires a lot of travel (I am flying to Kuwait Thurs night). I do a lot of DOD work all over the world. Therefore, the wife does the bill paying, and banking and whatnot. She has seen the bill, but because of my line of work, thought it was associated with my job (I am Director of Operations in a Computer network and Electrical Corp.) So, it might not of gotten caught for a while longer, but I was showing my wife how to do online banking, and I spotted it then:scream: Layton, just curious, how do you come to the conclusion that my case is a "shot in my foot"? Let me enlighten the unknowing:No law exists that says you MUST examine every charge on your various accounts on your banks statements every month, however it is absolutely against the law to fraudently charge someones bank account without their expressed permission, especially with no proof of account activity EVER they admitted wrongdoing, as they pretty much expedited the first refund (which I found out is the max possible initially on these type of problems ;they have since contacted my Attorneys, and are claiming to be crediting my account the balance owed me, ASAP. Honestly 20$ or so missing is not that much for me to notice, but I can remember the days of balancing my checkbook to the penny when I was a student and living off Ramen Noodles:eek:
 
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#8
By law, you are only entitled to a refund for the last 60 days. Anything over this that you manage to get back is a blessing.
 

Layton

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#9
trl junkie

After reading your reply I can certainly understand how your wife could think that the AOL bill was a legitimate charge. I also agree that AOL has no right to sign you up for their service without your permission. Still the problem is, you didn’t report the charges for over a year. IMO, if you were to go to court the time frame will work against you.

Your first post didn’t fill in all of the circumstances which is why I replied the way I did. :confused: All I saw was someone who didn’t appear to do much bookkeeping.

Good luck!:)
 
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#10
AOL IS A RIPOFF, JUST TRY TO CANCEL IT. IT TAKES AN ACT OF CONGRESS TO GET RID OFF THE CRAP UNFORTUNATLLY I LIVE IN A RURAL AREA AND I HAVE TWO CHOICES AOL AND THE LOCAL PHONE CO. AOL AS HARD AS IT MAY BE TO BELEIVE IS MY BEST CHOICE. I WISH THE OTHER PROVIDERS WOULD OFFER ACCESS NO'S FOR MY AREA
 
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#11
AOL is a JOKE!!

I totally agree with the rest of the replys, AOL Sucks!!!
The reason they give away those free CD's is, that no one in their right
mind would ever PAY for that garbage. They make it easy to get on line,
but you just TRY to get a customer rep. to get your account deactivated.

It almost takes an act of Congress, just to get someone to talk to.
They "hook" everyone w/ the FREE trial CD, just try us and see what you think.
I tried your free trial period, you SUCK, now get me off the account NOW!!
I just love the way that they "reactivated" your account 5 months after
you stopped it. Man, thats sneaky. Go get em'!!
Best of luck to you.
 
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#12
TRL junkie - i'll fully back you up on this one.
I don't have AOL, but my friend does, and it truly sucks!
What Strick said "internet with training wheels". He was 100% on target.
 

Jaybird

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#13
The REAL reason they give away free CDs is so you will try it and then forget about it. That is exactly what happened here. You must CANCEL or face charges the second your free time has expired. One must read the fine print of those agreements instead of just clicking OK and going on. It is a classic scheme.
 

Tennessee Thumper

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#14
Anyone have any experience (good or bad)with Earth Link or MSN?I've got to dump this AOL garbage.