Would you care to elaborate? I am curious as I reside within an hour of their store and have shopped there on occasion. The first time I visited their store I drooled all over a brand new Suzuki TM125.
I place my last order last Friday and received part of my order with someone else's invoice. There was no indication of back ordered parts or when the other parts might be shipped. I paid 20.00 extra for three day shipping that took five days only to get a partial order. They are about impossible to get in touch with over the phone, and basically just don't have a grasp on customer service. Then again, I am comparing them to Motosport which is probably not fair.
I guess I am just disappointed and should expect less than satifactory customer service.
They have been in business for a lot of years and appear to be pretty successful. I am not sure but could it be that they are new to the mail order business? I have never thought of them as a mail order house. I have never done much business with them as I am not a Suzuki guy but the times that I have shopped there I was never too impressed with their pricing on bikes or parts. I did buy a snowblower from them once upon a time.
I had a good experience with them. I purchased my 2003 CR250R from them. The bike had been on ****, but the reserve was not reached. I emailed them to see if they would do a layaway on the bike for me and ship when paid in full. They said no problem and gave me 6 months to pay it off. We struck a deal and a few months later the steel crate appeared in my driveway...bike was exactly as described. Shipping and crating from Michigan to New York was $300.00. Im happy with it.