Where do I start!! I ordered linkage bearings for my kx on Feb-4. I tracked it a week later and it was lost. I called Jack Kennedy, the manager at Tracy's Warehouse, 3 times in 3 days and he never returned my call. I finally got ahold of him, he put the parts guy on, and they said they were going to ship the bearings right out and I will have it in 2 days. 3 days go by and I give them a call. They said they do not have it in stock, I was steaming. Jack Kkennedy said "Let me call you back in 5 minutes, I will see if I can get you them. Guess what? No call back again. I called him back the next day, and I told him to forget about it. I wanted them to file a claim with FedEx. I called back 2 days later and I spoke, on purpose, with a different person to see if they filed a claim. Guess what? They didn't. I told him to put Jack Kennedy on the phone. I told him I was calling American Express and disputing the charges. AmerEx suspended the charges on 2 -20. Well anyway, I was looking at my AmerEx billing online tonight and the $ 64.45 was put back on the bill yesterday. I called AmerEx and they told me Tracy's Warehouse told them they shipped me another bearing set and that is why it went back on. I called Tracy's and I asked who do I speak with about disputing charges, well this so called professional customer service rep, her name was MARSHA, was so rude. She told me I had to get them to file a claim with FedEx and they did not ship the bearing set out. I replied that should have been done, well I just starting going off. You see Tracy's was delaying time so they would still get payed by AmerEx, in other words, screw the customer - all this over 64.45. They just pissed off a person who spends an easy $1500 A YEAR on parts. It really is frustrating when the customer is trying to be treated like a customer, but there is rarely any professionalism out there anymore. By the way, their ads are in the back of all the rag's - the ad reads this: KAWASAKI GENUINE DISCOUNT PARTS AND ACCESSORIES Phone Number 1-800-860-0686. They also deal with SUZUKI & KTM. Do yourself a favor and stay away from them. Hey I called AmerEx back up and they said the charges will be permanently taken off do to my outstanding credit status. CHALK 1 UP FOR AmerEx.
Last edited:
