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Paid for Chapparals Mistake

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#1
I had to buy new tires for my street bike so I did a search on the internet for the best price on the dunlop sport tourer. It seemed to be a rare tire not caried by a lot of people. I found the rear tire on one site and the front tire at chapparal. The prices from both sites were much better than buying from the dealer so I ordered the tires from the respective web sites. I had also made purchases that same day from other websites for different things.
I waited as the things I ordered came in from rockymountainmc, denniskirk and motoshopper. All my products came in without problem except the front tire from chapparal. Not only did it take a week longer than anybody else to send my tire, they sent me the wrong tire.
I contacted chapparal and told them about the mistake. I was told to return the tire by UPS and include a copy of the receipt for the cost of shipping. I did that, UPS charged $44 to return the tire. When I finally got my tire the next day I received a check for $9.54 for shipping.
Why am I paying for their mistake. I didn't order the wrong tire they sent the wrong tire. The correct tire was on the packing slip but the wrong tire was in the box. I received my orders from everybody else within a week they took two and messed up the order. :|
That's the last time I buy anything from them!!!
 

James

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#2
I don't know what it is about sellers wanting us to lose money to return their mistakes. I have more than one issue with Chapparal and I'll never buy another thing from them either.
 

RM_guy

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#3
That sucks that they didn't refund you the price you payed for shipping but $44 sounds awful high. Did you send it overnight? The $9.54 that they gave you may have been the normal charge for regular ground shipping.

I always ask the place to send me a return shipping label so I don't have any out of pocket expense for returning a mistake.
 
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#5
I thought $44 was a lot too. My wife took it to UPS for me and when I heard I thought that was an overnight price. But when I checked it out she had sent it UPS ground. I can only assume that businesses get some kind of bulk discount for doing business with UPS. because when I ordered the tire I only paid about $10 to have it shipped to me.
 
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#6
There's some kind of mistake for 44.00 shipping.Sounds like UPS maybe screwed that up.
I've had two problems with Chapparal. Funny,when they used to use COD I never had a problem.It's too bad everyone won't ship COD,especially once you're established as a customer. Someone,UPS or Chapparal owes you some money. Doug
 

125 rider

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#7
Thats rediculous. I shipped my 60 lb. engine to Eric Gorr insured for $1500 for $27.00 UPS Ground.
 

James

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#8
I didn't look into the particulars...I just saw Chapparal and got pissed again.

Businesses do get a discount and a tire is an "odd" or "oversized" item according to UPS, especially if it isn't boxed. I don't know what the surcharge is exactly as $44 does still sound high

I went to the UPS site and estimated a 10 lb package with dimensions of 26x26x6 (not knowing the exact size and weight of the tire and got $29 ground and $41 for 3 day select from NC to CA (Chapparal). I don't know the zip in PA.

When I do a 60lb engine to/from the same zip codes using ground, it is $52.

Regardless, it probably should have been more than $9.54 and Chapparal sucks.
 
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#9
It is rediculous, I just went to the UPS site and did an estimate on a package from zip to theirs it came up with $11.49. I have to take the receipt back to the shipping place to find out why they charged her so much. Now I'm really angry because they sure as hell only sent it by ground shipment.
 

James

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#10
what is your zip? and what did you put in for package weight and dimensions?
 
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#11
19115 & 10lbs. I left the dimensions blank. I just wanted to get an idea of cost, I don't know what the actual dimensions were. I guess chapparal wasn't fully to blame for this.
 

James

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#12
dimensions are important because the tire would be oversize in or out of a box. I'll run it with your zip.

EDIT: Estimate came up the same as mine. I would bet they got you for 3 day select and my guess on dimensions is off a bit. They did that to me once on the 3 day select.
 
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Patman

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#13
They jerked me around ONCE, that was enough to swear off them forever. I get much better service from MX Tech or Service Honda than Crapparal and even if the price is slightly more the service is worth more. NEVEREVEREVERNEVER buy from those scumbags!
 

rickyd

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#14
I've heard nothing but bad things about them, i prefer too use my local shop :)
 

karterron

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#15
Guys

The simple solution when these guys pull this stuff is your Attorney General's office. File a complaint with the AG in your State and another with California (or wherever the company you do business with is located). You will be amazed how willing these companies are to make things right when you spell it out in a complaint with the AG's office. Make sure you put everything in your complaint with the AG, they will more than likely know nothing about motorcycles. They sure know about ripping off the consumer and can help you out.

In the past, I have contacted companies first when something like this happens to give them the chance to right their mistake. If they don't, I file my complaint and wait 30 to 45 days for my full refund. The AG office has gotten all of my money back 100% of the time when I have filed a complaint.  Some have even given the product for free for putting me through the hassle.  I suspect these are the ones with multiple complaints with the AG and they want to make sure you are happy.  If the AG see's a pattern of complaints they can put the company out of business.

It is simple, if they screw up and refuse to refund you 100% of your money they are ripping you off and the AG's office will help you out.  Don't sweat it,  file the complaint and let the AG deal with companies that think they can screw you over.
 
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